Being able to monitor and manage business critical IT infrastructure 24x7 is a very important element of IT Support. Doctus’s RIM practice is the perfect complement to its on-site support services and has the following to offer:

Deliverables

• NOC based remote support
• Monitoring, Alerts & Management for IT services

Services

• Critical Asset Monitoring & Management
• Network Monitoring & Management
• Remote Support Desk (T-RIM)
• Security Monitoring & Log Analysis
• Vulnerability Management

Doctus strengths in this aspect of support, namely Tools & Automation, 24x7 support, Environment familiarity, Proactive Monitoring & Resolution serve the support needs of organizations very well.