Providing your end-user with a single point of contact (SPOC) eases up the process and brings comfort to them when trying to reach out for all problems/issues/requests and queries regarding their environment. This information is stored as reports according to the Service Level Agreement.

A service desk focuses on restoring normal service in all situations by either enabling the client with a solution from the known error database or by having the service outage corrected through intervention.

Operations provided through Service Desk

• Incident Management
• Problem Management
• Change Management
• Reports

Key Deliverables

• Implementation and operation of Service Desk
• Integration of technology tools and solutions at the Client site
• Investigate, troubleshoot and resolve system problems